For over 20 years, CMD Outsourcing Solutions has specialized in helping hospitals and large physician groups across the nation solve their cash flow challenges. More than just a contact center, CMD is a US-based, multi-platform solutions provider for hospitals and large physician groups who face patient liability and operational challenges.
- Complex receivables require favorable resolution
- Collections agencies are often heavy-handed
- Patients/guarantors become frustrated and confused
CMD Outsourcing Solutions resolves the challenge. We offer a range of ways to reach patients/guarantors early in the revenue cycle, before the relationship is at risk, including inbound calls, email, live chat support and outbound live agent phone campaigns.
The CMD difference
The strategic approach we take starts with an analysis of your goals. We will work with you to discover what’s missing in your chain of customer communication and to determine where our services can make the biggest difference. We will never sell you more than you need.
Our approach is also uniquely proactive and responsive. We reach out to your patients at a point in the relationship when they need to hear from you most. We strengthen the relationship rather than strain it. We’re responsive in the way we report the results of our conversations – promptly and in great detail. This allows you to respond quickly to the needs of your patients. That’s the CMD difference.
CMD understands that your reputation is key. Because phone calls from a collection agency to patients/guarantors are typically their first indication of liability, CMD’s services are designed to help you take better care of your relationships – and receive cash flow faster. With every client and every engagement, our objective is to act professionally, ethically and with integrity. This guiding principle is the standard for every decision and action in all of our business relationships.
Contact us to learn more.