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Connect with Your Patients / Improve Your ROI
CMD Outsourcing Solutions is a highly specialized call center that drives revenue growth and improves customer relations for healthcare providers throughout the United States.
Our collaborative, strategic approach complements your patient liability processes with outbound calls to patients or guarantors, improving your self-pay cash flow.
In addition, since our approach incorporates “fee for service pricing” – not contingency – your institution can utilize a more cost-effective approach.
Self-Pay Follow-up
Positive Relationships with Patients
Because most providers are proficient in managing their patient liability revenue cycles, CMD advises clients not to outsource their entire billing cycle at a premium.
Instead, we recommend adding our single efficient solution, right where you need it most – outbound calls. Our call center expertise enables us to resolve accounts and facilitate payments faster, as well as identify errors and omissions earlier in the billing cycle. As a result, patient relationships improve while you resolve patient liability accounts.
Connections Translate to Results
Increase Self-Pay Cash Revenue
Reduce Bad Debt Write-Off
‘Fee-for-Service’ model
Reduce Collection Agency Fees
Improve Customer Satisfaction
Improve your ROI
The Best Choice for Resolving Patient Liability Accounts
Because most providers are proficient in managing their patient liability revenue cycles, CMD advises clients not to outsource their entire billing cycle at a premium.
There’s no reason to outsource your entire billing cycle to a collection agency at a premium. Your healthcare organization has always had the capabilities to send patient statements, receive inbound patient calls and post self-pay payments. The missing link in your patient liability revenue cycle is the call to patients or guarantors that reinforces your self-pay cash flow. CMD can provide this critical function – in many cases preventing the need to turn over the account to a collection agency.
Ours is a collaborative, strategic approach to improving your cash flow. We partner with you from a managerial standpoint to determine when and where our services will have the greatest impact. Unlike collection agency callers, our highly skilled representatives are trained to communicate with your patients and guarantors with a friendly customer-service approach. Also unlike collection agencies, we charge a flat fee per account, resulting in a lower overall cost.
CMD supports your billing cycle with patient-sensitive account resolution when you need it most – before accounts are at risk. Don’t lose your accounts to collection agencies when it can be prevented. We provide a better, cost-effective solution for resolving patient liability accounts than “A-to-Z” collection agencies.
How We're Different
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The CMD Solution
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The Collection Agency Solution
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Better Results at a Lower Cost
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Higher Cost – No Better Result
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Mail patient statements and letters - IN-HOUSE
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Collection agency mails statements at a high cost (contingency fee)
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Receive and post payments - IN-HOUSE
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Collection agency receives payments
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Receive and handle inbound calls - IN-HOUSE
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Collection agency handles inbound calls
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The need to make outbound calls - RESOLVED BY CMD
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Collection agency makes outbound calls
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