Hospitals • Physician Groups • Account Inquiry Units (AIUs)
CMD Outsourcing Solutions helps hospitals and large physician groups improve self-pay cash collections while remaining sensitive to patient satisfaction issues. CMD focuses on one-to-one, patient/guarantor-sensitive dialogue that identifies and removes barriers to account resolution. In this way, CMD balances the client’s need for account resolution while maintaining – and even enhancing – the client’s patient-friendly image. Designed to improve your operational efficiency, we connect you to your self-pay receivables, faster.
- Improve inbound answer and first call resolution rates
- Deliver consistent service levels over fluctuating call volume
- Communicate with patients/guarantors they way they want
- Expand your hours of operation
- Improve receivable management
- Increase self-pay cash flow
- Improve patient/guarantor customer satisfaction
- Reduce bad debt write-offs
Building on over a decade of call center innovation for hospitals and large physician groups, we stand ready to serve you. Email CMD or call 888-817-7575 for more information.
