HEALTHCARE

Patient-Friendly Account Resolution

Outbound Support Services

Patient Liability Follow-up • Insurance Follow-up

CMD has the expertise, technology and resources to connect with a higher volume of patients more efficiently. Then we reach out and call.

Here’s how it works:

Your patients and guarantors receive phone calls from a representative who has been professionally trained to use a patient-sensitive manner, in your name.

CMD determines whether or not the patient/guarantor is the responsible party. We have found that 20% to 30% of all patient accounts are not actually owed by the patient/guarantor, but by a third party.

If we determine that the patient/guarantor is the responsible party, we work to expedite payment.

If the patient/guarantor is not the responsible party, we obtain all critical data to determine charity care eligibility or if a third party, such as workers’ compensation or missed secondary insurance, could be billed by the provider.

Changing the Way You Think About Call Centers​

Our Collaborative, Strategic Approach

Our collaborative, strategic approach complements your patient liability processes with outbound calls to patients or guarantors, improving your self-pay cash flow.

Because most providers are proficient in managing their patient liability revenue cycles, CMD advises clients not to outsource their entire billing cycle at a premium. Instead, we recommend adding our single efficient solution, right where you need it most – outbound calls. CMD’s call center expertise enables us to resolve accounts and facilitate payments faster, as well as identify errors and omissions earlier in the billing cycle. As a result, patient relationships improve while you resolve patient liability accounts.

When our healthcare clients need it, CMD can verify insurance, as well as provide third-party follow-up.

Why Choose CMD for Self-Pay Follow-up?

Our collaborative, strategic approach complements your patient liability processes with outbound calls to patients or guarantors, improving your self-pay cash flow.

CMD provides a customized solution for the piece of the revenue cycle process that most healthcare providers are missing: the ability to place proactive phone calls to a large group of accounts with a small balance range. 

There are two approaches to addressing this problem, the CMD Solution and the Collection Agency Solution:

The CMD Solution
The Collection Agency Solution
Better Results at a Lower Cost
Higher Cost – No Better Result
Mail patient statements and letters - IN-HOUSE
Collection agency mails statements at a high cost (contingency fee)
Receive and post payments - IN-HOUSE
Collection agency receives payments
Receive and handle inbound calls - IN-HOUSE
Collection agency handles inbound calls
The need to make outbound calls - RESOLVED BY CMD
Collection agency makes outbound calls

Better Patient/Guarantor Communications

Contact CMD for trained and ready professionals who set the standard for patient/guarantor customer service excellence.

Improve receivable management

Increase self-pay cash flow

Improve patient/guarantor customer satisfaction

Patient-Friendly Account Resolution for Healthcare

Contact us to turn patient receivables problems into opportunities to improve patient relations as well as cash position.

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